From the moment a guest books to the moment they review — HOBO Experience handles the entire journey on WhatsApp, powered by AI and a real-time staff workflow.
From booking confirmation to post-stay rating — HOBO Experience delivers a personal, always-on touch at every step.
Personalised WhatsApp welcome with check-in time, directions, and ID reminder — so guests arrive confident.
AI answers Wi-Fi, breakfast, and check-out questions instantly — the team handles only what matters.
Housekeeping and F&B requests become trackable tickets — assigned, verified, and approved in one flow.
A WhatsApp feedback form captures ratings and feeds the dashboard — every stay improves the next.
One WhatsApp thread, one dashboard, one audit trail — every interaction flows through a single system that staff and guests both love.
The moment a booking is confirmed, guests receive a personalised WhatsApp message with check-in time, location link, and ID reminder.
Guests chat with the hotel on WhatsApp. AI answers routine questions — Wi-Fi, breakfast, late check-out — and routes complex requests instantly.
Every request becomes a trackable ticket. Managers assign staff, attendants verify completion with photo proof, every action is logged.
After check-out, guests rate cleanliness, staff, food, and overall experience on WhatsApp — ratings flow into a live dashboard.
Less firefighting, fewer missed messages, and a measurable lift in guest satisfaction — all from one WhatsApp-first workflow.
Join hotels already running their entire guest journey on HOBO Experience — one WhatsApp thread, zero missed moments.
Powered by AI · Delivered on WhatsApp · Loved by guests